Recently I picked up a book called “Why So Stupid?” by Edward De Bono and this post is inspired by it. In fact, I wanted to write about why we stopped thinking about PR in our business but ended up writing something else courtesy a copy of a magazine landing on my desk.

Well, to be very honest I haven’t finished reading the book yet, but it seems that it would be fascinating to read through it. In the first few pages only, I disovered many things. One quote fetched my attention beyond doubt and I would like to share it with you. It helped me to put headline for today’s post as well. It reads and I write, “You can analyze the past but you have to design the future.”

Now coming back to the recently published report about “The Future of Public Relations” in one of the marketing magazines, I have few observations which I want to express for you lovely friends. While it did mention about the future of PR but the irony was that I haven’t seen any of the future leaders of PR talking about the future. I saw the same old faces trying to analyze the past without realising the present situation in many of their businesses or agencies and pretended to be designers of the future. I am sure many of you guys must have had a good laugh reading through it and some of their views must have been swallowed by many of us with a pinch of salt, some pepper and cold water.

The thinking in the industry has been stale and stopped somewhere. I was discussing the same with my wife and she said that it is happening probabbly because in earlier days leaders were born and born leaders are great thinkers, but today leaders are made, and they expect some reference as they are made like that. I think she has a point here. Most of our leaders are coming from ‘recoginition’ background and they always need a reference point to begin. The recongnition here is the worldview they have been living with since 70s and trying to impose the same upon their people. Do you have a high attrition rate - stop blaming the new generation, please. I have had the luck of meeting many of the agency heads and since I have to be politically correct here on this blog and have to remain in the industry where I belong to, I have to say a big lie that almost all of them have inspired me. (sigh!!) But, I am sure almost everyone who is reading my blog today knows ‘who is who?’ in the business and I do not have to give you any recognition or refernece point to think outside the box to arrive at any conclusion. I am sure you are smarter than me.

By the way, who am I to pass on any judgment on the industry or some of our so called leaders. After all, some of them have created the industry we are all working in now. They are the ones who are driving growth of their agencies and dipping the fees. They are the ones how are corrupting the business eco system and doing things which are not required in the name of building and maintaining relationships. They are the ones who are not willing to let their people grwo and try harder to make them feel inferior. After all, they are the ones who are drving the industry, where the accelerator is on a left hand side and brake is faulty with a gear lever lost somewhere on the way.

Why am I behaving so stupid and writing such a post? May be because I am like that only. I care for each one of us. I love what I do and it really hurts when I see my love being treated the way it is being now by many of them. SOS! Please respond, before its too late.

Take care friends and wake up! Jaago re… Jaago re… Jaago re…

PS: I wrote this heartfelt post with complete honesty and with an intention to hurt few of them in the process. If you are one of them and felt hurt, please accept my apologies and look into the mirror. Do you see the horns emerging from sides… ??!!!???

I am sure many of us have heard about ‘Art of Living’ and the difference they are making in many peoples’ lives. Today, I am introducing ‘Art of Leaving’ and trying to leave a thought so even while you leave, you can live forever in minds of organization and its people. It is said by some unknown (at least to me…) poet that, “Jahan jahan se guzare hum, na mitane wale kadmo ke nishan chhodate chale aaye hum…” Effective leader or manager is one who leaves a legacy of great work and capacity to produce better results.

My post is not original and it is inspired by couple of instances I have come across in recent times. It is also inspired by couple of books I have been reading in recent times. Timing of this post may lead to few possible thoughts in many peoples’ minds but that’s ok! We do not wish to comment on speculations. Change is inevitable and people who are on my ‘Google Talk’ list already know that I am busy carving dreams with my force. We will talk about it in next few weeks.

Any management job is quite a thankless job. Not all successful management guys are earning bunch and bunch of money and getting rims and rims of newsprint. There are many people like us who are quietly making a difference to a business, to a profession or to a society by becoming engines of growth or change. If you want to leave and still live forever, the first thing you should be doing is leave when you are not required to. Don’t leave because you are tired for burned out. Look at Arun Sarin; he’s leaving at right moment. When everything is going for him, he’s leaving and in the process he is surely going to leave a legacy and a vision for the organization which will surely shape future of Vodafone across the globe.

When you are ready to leave, take your team in confidence. Share your vision with them. Show them the change and lead from front. It is important for them to know that even if you are not going to be around they have to carry forward the good work and foundation created by you and make you feel proud. I always carry this wonderful quote in my mind with me, which I don’t remember verbatim but it goes something like this – “A manager is not known by the work team does when he’s around but he’s known by the work the team does when he is not around.” I always believed in that and this is a time when I wish to thank each and every individual who has worked with me in my past 15 years and carried forward the legacy of change we have envisaged together. A big thank you to all of you my friends!

Leaving in style is something I have always enjoyed. I have left organizations or offices when they were in better shape than when I joined them. People who have worked with me or know me will vouch for this statement and they have seen how I enjoyed legacy of creating many offices/organizations from scratch and turning them into profitable business ventures. Leave in style, so your style lives forever. I still receive calls from many of my past clients saying that they miss me and I feel really proud about it.

Leaving a job or organization is not bad but leaving when things are bad is bad. So, if you are planning to leave because you didn’t get a raise this year – don’t leave. If you are planning to leave because you shifted your office and you didn’t get a desk you always wanted – don’t leave. If you are planning to leave because you are not satisfied with your team’s performance – don’t leave. Leave when you get your raise. Leave when you get your desk. Leave when your team is at its best and delivering a peak performance. Winners do not quit. Be a winner, leave but always live in heart and soul of the organization. I repeat my last week’s question – do you have it in you?

PS: This should act as an eye opener for few of so called leaders in our industry about whom I wrote in one of my early posts. You may read it here.

The rapid expansion in the media space has done many good things for the nation. It has provided choice in beats across entertainment, movies, news and education that earlier was simply not ever thought of or envisioned. The proliferation has brought about waves of soaps, contests and now with the first IPL season shaking India, it has brought a gaggle of new anchors anxious to make their mark.

In a landscape dotted by hungry journalists, anchors, show producer, sometimes this breed, crosses the line of prudence and fair practice in the quest for exclusives, scoops and the most dramatic of them all; stings! In times of deadline overload and a lack of any tangible research, editorial balance becomes the first casualty to TRPs, popularity polls and advertising revenue.

How many times have you had a trick e-mail or a innocuous phone call translate into a bombshell in the press the next day, or even the same day in these times of broadcast and online media explosion? If you are out there working the space, then I am sure you do this more than you’d like to and while we all employ our own ways and means to deal with the scourge, maybe the time is right for a discussion. Keeping quiet is not an option so here are a few PR plays I’ve seen practiced:

• No comment - This is the most basic defense of the scared communicator or resident PR punter in the establishment. It creates a doubt in the mind of the viewer or reader about the authenticity or veracity of the story but has the potential of making front page all the same or the lead story in the dozen or so television channels out there, business, news, and combinations thereof.
• We do not speculate on market speculation - This or another variation of the same featuring words like ‘policy’ are yet another wet blanket in terms of media credibility, will they stop your brand image from get a contentious tag or even a black eye is arguable.
• Denial - This is the last reprieve of either the aggrieved or the very stupid, especially if its a lie. It will give a pause to the editor or the journalist, who will question their gut, chances of going to print or being aired, fifty per cent.
• Half Agreement, half denial - This Molotov Cocktail is the most sophisticated of the ploys, and clearly agrees to all or some part of the allegation but uses the loop in technique to include crisis messaging. Sent as a quote and usually written, it forces the hack to use the statement in full. Only the most savvy can do this bespoke but chances of being quoted out of context or half quoted remain high.
• Retraction or Rejoinder - These are mostly ego plasters to paper over bruised management egos, striking how the size of the retraction and rejoinder is in contrast to the placement, font size and prominence of the offending piece.
• Confirming statement - This is the pushover statement, executed along with a sincere sorry note and a display of the belly in submission. These are very bad for the ego and best suited for real tragedies, fraud, accidents, calamities and other industrial or infrastructure and government type of communicators.

I am sure there are hilarious variations sitting out there in your very fertile and successful minds and would love to get any more classification here or a anonymous war story, do feel obliged to share your scary knowledge with the tribe.

These are some concerning times that need both awareness of the stakes and training, if it is your privilege to be charged as the guardian of your brand and company image. There are lots of ploys the feverish hack employs to in the get-rich-quick-or-get-fired-trying, exclusive hunt. You need to understand that it is their job to report, to analyze, to predict and to expose, the end is fine but the means are most questionable. This pool is further muddied by competition and the dirty tricks department using friendly media for planting, seeding or plain obfuscating an issue. I will not use examples but the watchful here will see and read patterns in politics, industry and most media reporting, even that front page headline or the lead story on that television channel that looks innocent at first pass. Go figure…

If they know that you know, then you will receive their respect and maybe the show can continue down the road for all. Right now these are dangerous times for Image and Brand and all seems fair in the media war for exclusives. Next week sticking to a statement and dodging trick questions on the phone. Happy skirmishing! 

It’s not been so much difficult writing this but to get people to open up and give their point of view …and since everyone has a right to privacy, that’s a request which has been made to me by most people I spoke to and I will adhere to that. The topic here is about mis-behaviour and mis demeanor with PR professionals by Clients and sometimes journalists too. PR as a profession has long been considered to be a profession that heavily relies on wining and dining and guess it is that perception that drives forward the intent of some people to think that it is okay to act fresh or make advances to people who belong to this profession. Albeit I would like to deny personally that that happens only in PR, since I do know that there are people with lewd mentality every where and you meet them wherever you go. It is how you deal with it, what you come across and the action you take against the person is what matters the most.

I have been speaking to branch heads, team leaders and heads of organisations I know to whom I posed the question in terms of what would they do if someone from their team was treated in any way that was vulgar and sick. Almost all of them said that they would immediately take cognisance of it and bring it to the notice of the senior most people in the organisation both at the Client’s end as well as the agency. And if after warnings, the problem persisted, they would give up the account no matter what. Some of them have given up accounts because the problem persisted.

But again the discussion is not so black and white…mis behaviour, mis demeanor and harassment is not always one sided. It is very much a function of how each one of us conducts ourselves, how we behave, how we talk, our mannerisms, the signals we pick and give out and if there is anything that makes the other person feel that one is ‘available’ issues such as these crop up. However there have also been instances when guys have been harassed by female Clients and that’s when I realised that gender issues are no more about just women…they are beyond all lines and rules…it’s all individualistic and very dependant on situations and people themselves.

Some rules that I try to follow as a girl in this profession….

• Never go alone for Client meetings or media rounds unless you know the people really well

• Always go with someone along and have the team anyways with you….so that you are not just in good company but also do not have to come back and summarise the meeting details to your team

• Try to meet Clients and Media in their offices and if you are meeting them outside for lunch or snack meet at a place which is more fun, casual and crowded instead of restaurants with a certain ambience

• Dress appropriately…. This is a profession of not just overt communication processes but of informal, subliminal and behavioral communication. Dress decently to not attract any unwanted attention

• Be professional in your behaviour and conduct • If in spite of all this, you are faced with an uncomfortable situation, do not shy away from talking about it, but bring it up to the notice of your seniors

• Do not get hysterical while reporting about the incident but state facts and get both parties involved

At the end of the day, stand up for yourself and if you think no one is taking an action against the unfair treatment, take a decision that protects your integrity and self esteem. Since nothing is more important than your self esteem.

Madhavi Mukherjee

Every once in a  while, there comes the case of a company that is unable to throughput communication in stark contrast to its otherwise brilliant performance indices. I have sought to understand this malady now and again but a chance conversation yesterday with a known genius in the Indian Financial Services space triggered this post. If you are the guardian angel of the Aspirational; the evangelist with passion, fire and a head full of mindgames, the PR kind, then read on…

Perception lags performance, due to many reasons. The causes manifest themselves in three primary reasons. For a Public Relations, Communications or Brand consultant, it is important to understand the terrain before they pick up on a project that seeks to break logjams in the media and perception circuits for a customer.

Breaking gridlocks and logjams for late entrants to the perception game requires special skills, the tricks  and tactics have been there forever, question is have you ever thought about it, enough to elevate it to strategy?

Changing share of voice in the media and lecture circuit from a inane buzz to the screaming roar of a Ferrari or shepherding your customer (internal or external depends which side of the table you are sat) from the mind-numbing terrors and traps in the media, triggering a turbo boost for your spokesperson in terms of messaging uptake and effectiveness, is what this post is about.

Firstly, an inability or fear of dealing with the media due to a past bad experience can make efforts hard or non-starters. Media Relations is an art that requires constant practice, the ride comes with bumps and smooth stretches, sporadic crises thrown in for spice.  You give, you get, but you always talk! There is media out there that is out to trick you out, will they hesitate to rubbish your carefully build reputation for an exclusive? Absolutely not for a second! Can PR change the game for your business? Absolutely yes! Good comes with the bad, package deal like with most things in life. If you are going to get anywhere, you need to get started! Tell them like it is, chances are that they take risks in business everyday and will grow into the act with a little hand holding from you, the specialist!

Secondly, there is a clique out there as in most other domains, these ‘usual suspects’ then pretty much control the share of voice in the media, and this maybe specific to a beat. The media is most times too lazy to do any hard digging when mapping a business space and again relies on the ‘usual suspects’, who maybe be convenient darling MDs, CEOs and other assorted rabble rousers. Awards: every publication and their mother has an award stacked with their favourites, breaking into this game needs perseverance, a nose for ‘distress sales’, finally being able to work the apex bodies like CII, FICCI, NASSCOM, etc, for advocacy and influencer relations.

Third and last here, is clearly a lack of process internally at the client organisation be it in terms of communication superstructure, even if one does exist, its ability to deliver strategic advice to management may be suspect in hierarchy driven situations or where communicators are too junior to be taken seriously. Some people use external consultants to tell them what is known already as it brings a credibility they lack.

Anyone can tell you that game changing maneuvers are few and far in between as stereotypes and ’safe’ options abound but if you as a PR professional were ever able to affect changes that made a company’s perception congruent with its performance as benchmarked against its peers, then you indeed deserve to be in the hall of fame. If commitment is your destiny and you can help tell a story that is true and ethical but inconvenient, then you are indeed one lucky person!

We need our heroes just like we need our war stories to feel good about the tribe and what it does, so come on give!