The rapid expansion in the media space has done many good things for the nation. It has provided choice in beats across entertainment, movies, news and education that earlier was simply not ever thought of or envisioned. The proliferation has brought about waves of soaps, contests and now with the first IPL season shaking India, it has brought a gaggle of new anchors anxious to make their mark.

In a landscape dotted by hungry journalists, anchors, show producer, sometimes this breed, crosses the line of prudence and fair practice in the quest for exclusives, scoops and the most dramatic of them all; stings! In times of deadline overload and a lack of any tangible research, editorial balance becomes the first casualty to TRPs, popularity polls and advertising revenue.

How many times have you had a trick e-mail or a innocuous phone call translate into a bombshell in the press the next day, or even the same day in these times of broadcast and online media explosion? If you are out there working the space, then I am sure you do this more than you’d like to and while we all employ our own ways and means to deal with the scourge, maybe the time is right for a discussion. Keeping quiet is not an option so here are a few PR plays I’ve seen practiced:

• No comment - This is the most basic defense of the scared communicator or resident PR punter in the establishment. It creates a doubt in the mind of the viewer or reader about the authenticity or veracity of the story but has the potential of making front page all the same or the lead story in the dozen or so television channels out there, business, news, and combinations thereof.
• We do not speculate on market speculation - This or another variation of the same featuring words like ‘policy’ are yet another wet blanket in terms of media credibility, will they stop your brand image from get a contentious tag or even a black eye is arguable.
• Denial - This is the last reprieve of either the aggrieved or the very stupid, especially if its a lie. It will give a pause to the editor or the journalist, who will question their gut, chances of going to print or being aired, fifty per cent.
• Half Agreement, half denial - This Molotov Cocktail is the most sophisticated of the ploys, and clearly agrees to all or some part of the allegation but uses the loop in technique to include crisis messaging. Sent as a quote and usually written, it forces the hack to use the statement in full. Only the most savvy can do this bespoke but chances of being quoted out of context or half quoted remain high.
• Retraction or Rejoinder - These are mostly ego plasters to paper over bruised management egos, striking how the size of the retraction and rejoinder is in contrast to the placement, font size and prominence of the offending piece.
• Confirming statement - This is the pushover statement, executed along with a sincere sorry note and a display of the belly in submission. These are very bad for the ego and best suited for real tragedies, fraud, accidents, calamities and other industrial or infrastructure and government type of communicators.

I am sure there are hilarious variations sitting out there in your very fertile and successful minds and would love to get any more classification here or a anonymous war story, do feel obliged to share your scary knowledge with the tribe.

These are some concerning times that need both awareness of the stakes and training, if it is your privilege to be charged as the guardian of your brand and company image. There are lots of ploys the feverish hack employs to in the get-rich-quick-or-get-fired-trying, exclusive hunt. You need to understand that it is their job to report, to analyze, to predict and to expose, the end is fine but the means are most questionable. This pool is further muddied by competition and the dirty tricks department using friendly media for planting, seeding or plain obfuscating an issue. I will not use examples but the watchful here will see and read patterns in politics, industry and most media reporting, even that front page headline or the lead story on that television channel that looks innocent at first pass. Go figure…

If they know that you know, then you will receive their respect and maybe the show can continue down the road for all. Right now these are dangerous times for Image and Brand and all seems fair in the media war for exclusives. Next week sticking to a statement and dodging trick questions on the phone. Happy skirmishing! 

My team and I develop PR pitches for our prospective clients. This is one of my KRAs. Planning requires, besides understanding the client’s business and requirements, a lot of research on the industry, the competition, and the current image that the client has in the market. This involves primary researches like speaking to journalists and domain experts. But before that we need to conduct a host of initial secondary research that involves scanning through a lot of print and online media. I am sure this is the same with every team in any PR agency.  So what are the various sites we visit on the internet to gather our initial understanding of a subject or vertical? The requirements and solutions depend from client to client but on an average, these are some of the top sites that you can start off with.

1. Search engines - Google is the obvious answer, and there’s no contesting that.  Additionally, we have Google News Search, if you want to scan through news reports; and Google Blog Search, if you want to scan through blog posts. These are pretty useful search engines that you can use in case you don’t find much headway on a normal Google web search. I also use an addon like Customise Google on my Firefox in times of absolute desperate situations when I need to run a query on other search engines like Yahoo or Live, as sometimes they throw up different results.

Sometime, when these search engines are not sufficient, there are specialized search engines like Truveo and Blinkx for video and audio search, Pipl for people search, and Twing for search within Internet forums.

You can compare Google and Yahoo search engines with SearchBoth. See screenshot below:

2. Wikipedia - We all know Wikipedia is a free encyclopedia contributed by everyone. Now the credibility of Wikipedia has been debated by many before, but I still think that it can be a good resource for reading up on a new technology, place, person, or a subject e.g. public relations. I understood more clearly about PR from Wikipedia than any text book I read in school.  You can also use Wikipedia to get media profiles.

3. IBEF -The Indian Brand Equity Foundation site is a credible site to get information on various industries in India. Take a look at the links on the left side of the page. You can read up the summary and latest news reports of various verticals including automobiles, auto components, aviation, banking, biotechnology, cement, financial services, food industry, gems and jewelery, healthcare, information, technology, insurance, IT enabled services, media & entertainment, oil & gas, pharmaceuticals, real estate, retail, semiconductors, steel, textiles, telecommunications, and tourism & hospitality.

4. India in Business - This is an Indian government site created to help foreign investors in India but you can take advantage of it as well. There are essays on the Indian economy, different industries in India, and alot on foreign investment regulations.  There are sections on the Union Budget and Economic Survey of India.

5. Indobase - This is a good site to get the names of major events in India categorized according to industry and cities.

6.  Industry association sites - Industry association site like CII, FICCI, NASSCOM, and ASSOCHAM are good places as they keep on publishing free reports that you can quickly download and read. There are good content on the sites themselves. Besides these four, we can go to sector specific association sites. For example, for anything on online and internet data in India, we can go to IAMAI. There are associations for each sector.

Do you  know of any good research resource? Share it in the comment.