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Rating the PR agencies in India

Directory of PR agencies and freelancers in India

An interesting part of our work-in-progress ‘PR agencies and PR freelancers directory’ project might be the community ratings of PR agencies. Any reader of India PR Blog can do a rating out of 5 stars on an agency or a freelancer listed on the directory. We can use the comments section to share our constructive views on any agency. That will be nice.

Have look at some of our pages (in progress):

Index of the PR agencies and PR freelancers directory

Delhi PR Agencies and PR freelancers directory

Maharashtra PR Agencies and PR freelancers directory

Tamil Nadu PR Agencies and PR freelancers directory

Chandigarh PR Agencies and PR freelancers directory

Update:
Orissa PR Agencies and PR freelancers directory

We are adding more. Keep your information on your agencies and services coming. Details on submission are here.

Preview of the Directory of PR Agencies and PR Freelancers in India: A Work in Progress

 Preview of the Directory of PR Agencies and PR Freelancers in India: A Work in Progress

Some time back, we announced the ‘Directory of PR agencies and PR freelancers in India’ project here at India PR Blog, and now we are ready to provide the initial listings of the agencies from Mumbai and Delhi. We thank all those who have taken the time out to send in their information. This is a work in progress and we plan to add all Indian States and many more details of agencies and freelancers soon. So here we go:

Index of the India PR agencies and PR freelancers directory page.

Maharashtra PR agencies and freelancers page.

Delhi PR agencies and freelancers page.

In order to make this project successful, we hope that those who haven’t yet send in their details do so asap. Guidelines for submission are here.

About this directory:

The directory is an endeavor to showcase the diverse talent and local know how of the various PR professionals across the country. As the India PR blog is becoming a comprehensive resource for not only PR professionals and agencies but also for corporations and organisations seeking professional information on their PR and communications requirements, this directory will serve as a ready online guide available to them free and 24/7.

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Directory of PR agencies and PR freelancers in India

 Directory of PR agencies and PR freelancers in India

Dear PR colleagues, India PR Blog is developing a directory of PR agencies and PR freelancers in India. This directory will consist of all big, medium size, and small agencies across the various States, cities, and small towns in India.

The directory will be available online at this site. The agencies will be categorised according to their locations.

The directory is an endeavor to showcase the diverse talent and local know how of the various PR professionals across the country. As the India PR blog is becoming a comprehensive resource for not only PR professionals and agencies but also for corporations and organisations seeking professional information on their PR and communications requirements, this directory will serve as a ready online guide available to them free and 24/7.

So if you are a PR agency owner or a PR freelancers in India, please send us your details in the format below to editor@indiaprblog.com and we ensure your inclusion into this upcoming directory.

Name of PR Agency/ professional:

Contact Person (In case of PR agency) :

Full Contact Address:

Phone (with STD code):

Email:

Website (if any):

Specialisations: (For example event management, media relations, press releases, organising media interactions, press conferences, etc.)

Experience: (Please provide a brief paragraph of your experience, clients you have worked for, events you have handled)

Additional information: You can include anything you want to include about yourself/ agency here. This can be number of employees you have, profiles of key team members, awards won, etc. etc.

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Garbage In; Garbage Out - A Contrarian View on PR Agencies in India

I am a little tired of rants including mine so here is a contrarian view, as you can see I do this contrarian thing quite well (or badly depending on your world view today).  This post originally started as a comment and as it grew embarrassingly large, I decided to claim back my Friday from Madhavi and actually graduate this to a post instead of the original comment it was meant to be!

Client and PR relationships are like marriages, they feud, but can”t stay without each other and more or less work out if both parties give it a half decent shot. There are exceptions on both ends and so let’s not go there today for the sake of the majority. On the specific question of clients not paying or paying too less or other grouses, I see essentially see this phenomenon in two parts.

Product or Services Differentiation

Firstly, it is an ability to differentiate your self in positioning. The PR Firm market has been a commodity market for the longest time with no entry barriers for hole-in-the-wall mom-and-pop shows. I saw this happening 10 years ago and today is no different. There is room for both and it is good that entrepreneurship is still a possibility in the market place. What is the big difference in working for the big 5 PR Firms in the country (if you can actually figure out ever who they are by number of people employed or revenue in a transparent fashion, beyond claims) and the home office 2-3 people outfit, one can argue. I am sure there are a lot of differences in offering and durability in time of intense attrition but we who profess to be champions of branding do a rubbish job of its when it involves our own brand characteristics and touch points across websites, corporate identity markers from business cards to collateral branding including electronic collateral like the microsoft power point, the one leg of the one legged, PR Industry are all pretty crap.

How many people can recall different practices in a large popular PR Agency unless they happen to be a specialist firm? If I take names I will be slaughtered as these are all friends, colleagues, ex-colleagues, so I’ll be prudent and duck my tail in on that but there are no many opportunities lost because no one in the leadership is really thinking about it beyond lip service and also-ran measures. Practice differentiation is not something just to do as a business whenever a fat client with a fat retainer demands it or when a project turns  into a reusable solution offering. It too needs the branding and marketing that will differentiate it as an offering and help you charge a premium for the effort in doing so.

Text 100 first changed the retainer landscape in the country in late 1990s with retainer values far in excess of what was then ‘going price’ for retainers in the Tech PR game at least. Again without taking names, there were enough nay sayers who never thought such retainers were possible or rated the survival chances of Text 100 in India. When the dust settled, history had been made with the Microsoft Account and there were many red faces. To be fair Text 100 came with an international mandates, best practices, processes but whatever local clients they picked up too came at larger retainers.

They were leaps and bounds ahead in differentiation, branding, positioning, and clients loved them and paid too. This gave hope and eventually benefited so many other legacy PR Firms who over a period of time started to attain similar retainer values because they moved up the value chain and comparing. This is when they had all along been largely sedentary about the possibility of a retainer being more than a lakh or two. There are many other examples of large retainers in Automotive, Financial Services, and Real Estate etc. 

Let’s talk for a minute about the client perspective here. What clients complain about is a lack of employee stickiness and just getting legs and no brains when they employ a PR Firm. If you sit on the client side which I have many times with multiple PR Agencies, these issues become important, so there are two sides to this coin! Don’t kick what you eat as there is seldom a one sided argument and there is no smoke without a fire!

So it isn’t like clients don’t pay. If you think you have an offering that deserves more (and good old vanilla media relations ain’t going to hack it partner) Pitch it right, be bold, be brave, and state your value proposition up front, brand your offering and you can get away with a screamer for a retainer!

Lack of Employee Stickiness and Intellectual Capital Capture in Public Relations Firms

The second important aspect one would do well to consider here involves employee longevity. Measures that arrest attrition including real dedication to employee training, specialization in vertical or horizontal practices, succession planning and an ability to see the next step-on-the-ladder.

There are philosophical and conceptual question there - what profitability are you after in terms of a gross margin is something that needs to examined in the interest of growth and scaling up. ‘Reverse price arbitrage’, this time in favor of employees and an inconvenient analysis of employee cost-to-company, as compared to retainers will show the employee wage bill as a percentage of revenue. What an owner, or promoter forsakes in terms of pay and work environment can only be good for the business but it is a question of rationale and greed.  I have seen many owners and promoters lash out about a lack of loyalty and commitment in employees while they themselves have zero empathy in return. Why is loyalty and commitment only an attribute expected of the employee and not the employer? If you want your people to stay please take care of them, treat them like individuals with aspirations and pay them right! Pay peanuts get monkeys - sound familiar?

So that is what I meant by garbage in- garbage out. Although there are good things happening out there in pockets, I am inherently in love with the idea of a consolidation based on market and supply dynamics, big names with standard global practices coming in can only mean better things for the industry and things moving to a new equilibrium.

The culture of crony PR firm associations has no done anything for the Industry or maybe I have not seen it and inconvenient issues never surface as these may not be in the best interest of constituents.

Let us embrace change and not stay shackled to the hackneyed tenets of a accidental birth, as India moves into the spotlight with its integration with the world economy, the future is bright for all of us!

Specialist vs. Generalist PR, Independent vs. Global Network Player, Consolidation Imminent for the Indian PR Industry!

This post seeks to address the genesis of PR Firms in India, their move towards specialization, and then back towards a generalist positioning. It further seeks to explore the interrelationship between global and organic Indian outfits and motives for their speedy polymerization. Finally it seeks to draw parallels in trends between the state of the Global PR business and a growing similarity in the Indian PR Industry.

Most Indian PR Firms first cracked on the scene somewhere between the late 1980s and early 1990s, which I really see as the time when Public Relations consulting evolved somewhat from cult led spin-doctors to consulting organizations. I employ the caveat, somewhat, because even today many if not most continue to have a similar architecture, with a single personality or two providing the thought leadership, most of the others never really making it beyond middle or senior management, till they either decided to start their own little PR Firm! Those were the days of IPAN, Good Relations, and Genesis (Now Genesis BM) to name a few, as they were very few. Some of these are still around, some with international affiliations and some with name changes after being acquired but do they remain the gorilla on the hill? I think not!

Here again, while we are on the topic of genesis, it is important to separate the also-rans from the connoisseurs. Disregarding honorable exceptions on both ends, on a general cliché, stand-alone PR Firms, grew organically, built scale and proliferated, while the PR’ divisions and the PR’ arms, mostly of advertising networks or agencies took a step forward and two backward, mostly playing a game of snakes and ladders. Evolution does strange things and many organizations that were once infallible are today extinct or alive in a dysfunctional sort of way, impossible if not hard to imagine back then.

Specializations are a factor of consolidation and pretty much follow the need for differentiation and domain expertise. At different points of time in the evolution of the PR story in India, tangents have proliferated in the form of Technology PR, Financial PR, Corporate Affairs, CSR, University PR, ‘this & that’ PR, etc. Have these always been deliberate attempts or single projects turning into templates that gave the financial logic of a practice or a critical mass that justified a specialist structure? There have been so many instances that have polled for or against the trend so the truth is somewhere in the middle.

The question in my mind really is what works best in the long-term, a generalist approach, or the specialist path? While I have had the good fortune to work for both specialists like Text 100 and 2020 Media, I have also witnessed their forays into the non-tech arena, the former through a proxy agency called Vox PR and the latter directly, when generalists started to eat their lunch. The smaller reasons for this were various including client business conflict, retainer pricing, and sometimes plain ego clashes. The positioning conundrum clearly follows the way of the market shift. The shift has not been smooth, some may call them works in progress, others a fear of losing what they already have in existing clients due to an apparent positioning preference as opposed to other client portfolios that they desire.

There are of course international specialist PR brands that have come in and opened their doors for business to get a piece of the action like APCO, Lewis PR, but for every specialist, there are an equal number of generalists rushing in with names like Fleishman Hillard, Brodeur, Manning Selvage & Lee and scores of others.

Interestingly one space that has stayed relatively virgin is the Financial PR marketplace with a few like Adfactors PR which have stayed ahead of the game and hedged their bets in other specializations while clearly holding on to a very lucrative Financial PR (read IPOs) pie. Others in the game include names like Concept PR, Pressman PR and the Financial PR practices in some of the larger generalists but with a low critical mass as a part of their revenue base. This remains one of the most lucrative spaces in Indian PR and already there are overtures from many international PR firms that work the Financial PR or Investor Relations space for a piece of the action. I know that they are biting at the hooves and I’d just love any M&A gossip there!

While specialists and generalists keep moving towards each other in shenanigans that defy logic, in the final analysis with a few exceptions, most home grown specialist outfits may or may not last long. Large global mandates will force an ongoing consolidation as the Indian PR Industry becomes pregnant with the FII money and the burgeoning weight of its booming middle class marketplace.

The Holmes Report makes for great reading for those interested in delving deeper into the holding patterns, revenues, market statistics and other insights into the global PR business. It is interesting to note that globally a majority of PR firms are controlled by 4 holding companies or networks: Omnicom, WPP, Interpublic, and Publicis.

Either which way the Indian PR Industry cookie crumbles, the traditional approach of developing a specialization to carve the melon will increasingly become harder as entry barriers to opening up or sustaining organic PR shops will get way higher than they used to be for the last decade or two. PR Firms that have shown amazing organic growth in the comparative short term like a Vaishnavi will become rarer. Independent firms of course remain more than capable of competing with network players for clients, both network clients or restricted to geographic location.

The Indian PR Industry soon promises to map the global PR Industry, and while a consolidation is imminent, all that is open to debate is the when and at what valuation. While isolated accounts may remain in silos but clearly the end of cult and personality led PR is around the corner. In all this mayhem, the largest benefactor is not a single entity; the entrepreneurs have their happy exits, the employees-growth, while slowly but surely the fight is hotting up for the Indian PR market pie and it’s time for the big guns to battle! These remain exciting times and all this can only mean more professionalism and better prospects for the Indian PR Industry: The King is dead, long live the King!

Smoking is making the Indian PR Workplace Unhealthy and Unproductive!

Smoke

This afternoon at lunch, I could not help sporadically eavesdropping into a conversation between two girls sat at lunch, at a table adjacent to mine, in a restaurant in downtown Fort that I tend to frequent for mid-week inspiration. I didn’t really intend to but the profanities yelled on the cellphone and the incessant chain smoking made for distraction and so did their loud chatter; of course they were from a PR Firm. As I sat there pretending to eat, mostly I gleaned involuntary knowledge and smoke from the poison duo.

It took me back in time, to a not so distant period of time when I yet smoked, spoke loudly on my cellphone in public, I suspect my language is still peppered with the occasional swearing but I guess being put on a spot so often has made me a little more careful, a wisdom that springs from being toast. Now that I have quit smoking, on my third attempt that is, I realize how offensive smoking can be others in an ambient public environment.

Coming in to work and departing most days, I see young executives, fresh of the pan, with their flash MBAs and shiny diplomas, these ostensibly outstanding people, so sorted in their heads otherwise with ambition written large on their confident faces, strangely gathered in stairways, flicking ash from their cigarettes in these dirty ghettos, soaking in a perverse bond of cheap cigarettes, and an angst borne of real, apparent and sometimes imagined grouses. Across the world, young people and some times not so young people, with their heads screwed on the right way, when measured in all other criteria, seem so strangely out of character as they brave rain, bone numbing wind, searing heat, humidity and other adversity to waste their time in stairwells, street corners and other dives of the corporate underbelly, hooked to that nicotine fix.

Unhooked

It often confounds me on why they just hang around sucking cancer sticks as time ticks and deadlines bomb all around them. It is beyond reason why they are not in any rush to get home to spend time with a loved one or get a life and do whatever it is that PR consultants do beyond running the corporate rat race. This yoyo act of the pilgrimage to and fro from the dive to the desk and back continues till late afternoon at which point in the script the reality of the days’ unshakable deliveries starts to become rather stark.This then produces a frenzied nightmare where work gets produced in bum rush fashion; an output that is mostly shoddy and of piss poor quality. The mute look of incomprehension on the faces of most client servicing and account management types (we seem to share this fraternity with other brethren in advertising and market research) when a client yells their tonsils off, is sometimes in my mind directly attributable to smoking and I am not talking about smoking anything beyond tobacco!

I have often wondered in amazement at how information aggregators like Factiva from Dow Jones have used the time saved in research multiplied by cost of executive time to show savings to an organization. In a similar fashion, the cost of an executive smoking multiplied by what he or she bills per hour, wasted in this mindless pursuit, I am sure will produce some pretty damning statistics. Continuing in this direction, I am wondering if Covey ever realised the big impact this activity would have on his quadrant of time management for effective people. He did capture some other low hanging fruit like gossip, trivia, being busy doing nothing, etc.

Although the dangers of tobacco use have been recognized for over half a century, and in an increasing number of countries have resulted in the banning of smoking in enclosed spaces, I want take a minute and talk about the costs to health due to smoking both physical and psychological from nicotine dependence, including its contributing to burn out and general depression. The costs in quitting are also not insignificant.

Smokers who have attempted and failed to quit will agree, will power; by itself is often not sufficient and smoking cessation aids are often needed. Estimated to be worth just $213 million 2006, according to a new report from independent market analyst Datamonitor, the prescription nicotine dependence market is set to grow strongly at a compound annual growth rate (CAGR) of 16% to reach $4.6 billion by 2016. Nicotine dependence continues to represent a serious public health problem. Indeed, smoking is a major contributor to illnesses such as lung cancer, emphysema, heart disease and stroke, and is one of the world’s leading causes of preventable death.

Datamonitor estimates that nicotine dependence affects almost 116 million individuals across the seven major markets (7MM) – France, Germany, Italy, Japan, Spain, UK and US – in 2007, says Datamonitor central nervous system (CNS) analyst Charlotte Mackey. “Despite the currently high prevalence of nicotine dependence, evidence suggests that only a small proportion of individuals actively seek help from their primary care physician (PCP).” Imagine the statistics, in India, in proportion, if the US and most of Europe account for 116 million people! The adoption of nicotine patches is unheard of in India and I can”t begin to think of anyone consulting their doctor if they wanted to quit. The corresponding costs in healthcare that the smoking pandemic in India will cause in the immediate future makes me shudder!

Traditionally, January is the time of the year a lot of people resolve to quit smoking. I know it can be done as I finally managed to do it an year ago after 2 previous failed attempts, so can you; in the process saving yourself a lot of agony, time, money and health related problems, besides mitigating your colleagues, friends, family and loved ones from passive smoking. I have no doubt that it will also boost your avenues as a more effective and successful PR Professional by far, so quit now while you are ahead!

Mutual PR opens offices in UK and Germany

Mutual PR seems set to open offices at UK and Germany, reports IndianTelevision.com. The agency already has offices at Dubai and Singapore. Talk about employee exchange programs and here is a good opportunities for Mutual people to ask their bosses to start a program.

It will be interesting to see how these office will come up to be in these markets where PR is seemingly more mature than here.

So are these going to be one-man staff offices or are they going to be the next big story about Indian company going global. Wait and watch.

Some more Indian PROs at the PR Week Global Account blog

Another Indian PR blogger, Jai Xavier Prabhu David, Director & CEO, PRHub, Bangalore, writes for PR Week’s The Global Account. Good for us, readers.

An excerpt -

I would characterize the PR business in India as being in between the second or third stage of evolution if we were to take the US as at the fourth stage.

The key trends that we see are:

- outbound work out of India is likely to leap as Indian companies go global with a vengeance, acquiring and establishing presence in markets overseas; infact this will change the contours since it then positions India not as a market for local PR services but a market where global PR itself originates

- more and more maturing of the local industry with the processes and systems getting more aligned to the global ones

- increased footprint of the large global players in India and most large and medium firms getting aligned to some global network or the other over a period of time

- the large global players unless they grow inorganically cannot dominate the marketplace in India for some time to come due to variety of reasons

- there will be some attempts at vertical focus though it has not been a successful model in India

- the fee levels will raise in India to global levels or atleast closer to it

You might like to see this one also from Deepa Thomas, Manager, corporate communications, eBay, India:

An excerpt-

The big change in India in late 2006 and 2007 is the large number of television channels in English, Hindi (National language) and in various regional languages.

Another emerging medium is online. Online news sites are no longer just picking up news from a print newspaper or a wire service, but instead focusing on writing their own stories, doing their own interviewing.

Online sites include general interest ones as well as advertising and marketing focused news sites whose daily news updates go directly to tens of thousands of marketing folks. They have also started the concept of breaking news and sending out alerts on stories that they know about first.

Related post: Indian PR blogger writes for the PRweek Global Account blog

Indian PR blogger writes for the PRweek Global Account blog

It is always good to see a new Indian PR blogger in the blogosphere. So to find the posts of Melissa Arulappan, Corporate Voice Weber Shandwick Bangalore, at the PRWeek Global Account blog is a delight.

Melissa has written on varied topics including the PR industry in India, challenges faced, and the Indian media, among others.

An excerpt of one of her post - ‘Some of the challenges we face in India are similar to other markets like the shortage of quality PR professionals and issues around measurement - evaluating the impact and success of a PR campaign.

What is perhaps unique to our country is the challenge posed by the cultural and regional diversity of India. Running a multi-city PR campaign is at times almost like running several multi-country programmes in one. This is particularly noticeable when one is launching consumer campaigns where the cultural nuances become more defined. Even within one city, there are cultural pockets created which may call for a different strategy and approach as we have seen when launching a quick service restaurant chain in India.’

‘Global Account is the blog for the Global Roundtable, a key element of the upcoming Global Special in the July 2 issue. Panelists from PR firms and corporations around the world will discuss the issues that are central to them both in their own markets, and on the global stage.’ There are 17 authors on the blog currently.

Melissa Arulappan is the VP and director of development, Corporate Voice Weber Shandwick, Bangalore, India, as described on her profile there.

Top 5 PR agencies in India

Recently we conducted a survey among the readers of this blog on the top 5 PR agencies in India. The results are ready. Kudos to all these agencies, and to the professionals who voted for them. You make the Indian PR industry proud.

Top 5 PR agencies in HR policy
Text 100 (25), Genesis (17), Vaishnavi (15), Hanmer&Partners (15), PR Hub (13)

Top 5 for learning/ grooming
Genesis (21), Text 100 (17), Vaishnavi (13), Perfect Relations (13), Hanmer&Partners (12)

Top 5 in senior management
Genesis (19), Vaishnavi (18), Hanmer&Partners (14), Text 100 (12), Perfect Relations (11)

Top 5 in payscale
Text 100 (22), Genesis (20), Vaishnavi (20), 20:20 (15), Hanmer&Partners (12)

Top 5 in work-culture
Text 100 (24), Hanmer&Partners (17), Genesis (15), Vaishnavi (13), 20:20 (13)

(Number of votes)

Select recommendations by participants
1. There is a need to present a holistic communication strategy to the clients…rather than on media plans.
2. Educate the mass on the real role of PR: Public Relations and not merely Press Relations.
3. Initiatives should be taken to train PR professionals. Can explore more opportunities for grooming
4. PR industry needs to focus on treating employees and talent as professionals in any other
industry with respect to training, benefits, career development and pay packages, for the industry to grow and gain recognition
5. There are only 3 things which matters to associates - money, learning and environment.

Last time, questions were raised on why certain agencies were are not in the results. Please remember these agencies were voted by the participants, not by the survey owner.

Secondly, about the methodology and objective of this survey, like mentioned earlier, it’s nothing to do with agency performances. This survey was about popular perception. It’s said perception is as important as reality. That’s why we are in the business of PR. This survey is about what the readers of this blog think. Now who all the readers of this blog constitute, or whether they can in any way constitute some parts of the industry, is a question every individual has to answer for himself/ herself.

Here is the disclaimer. These are results from the votes by 50 random participants on this blog from a survey that was conducted for educational purposes, and do not represent the performances, skill set, or workings of any PR agency or professional, or any actual ranking in the industry. The India PR Blog do not take any responsibility of any outcoming from these results, and reserves the right not to reveal any explaination beyond what has been highlighted here.
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